Credit Process Screening

Client Needs & Objectives

As part of our assignment within the Bank, our client wanted to optimize Credit policies and norms, organization and processes for its Hong Kong and Singapore locations to:

  • Increase productivity
  • Handle increasing volumes and demand
  • Reduce workload within Credit teams at various moments of the credit life cycle
  • Lower existing operational risk
  • Improve data quality

Our Approach

Current set-up analysis:

  • Assessment of current state process workflows defining key tasksĀ  responsibilities and workload
  • Gap analysis between Hong Kong and Singapore office

Target Operating Model:

  • Identification of opportunities for automation
  • Process mapping
  • Roadmap definition

Scenario validation and roadmap:

  • Business case: study of costs, gains, automation, productivity
  • Set up implementation and resourcing plan.
  • Presentation of the study to Management

Client Benefits & Main Results

Efficiency / Quality of Service

- Increase productivity via process automation

- Reduce time handling client request

- Decrease operational risk

- Cost efficiency


- Leveraging on automation to mitigate workload and realize significant costs avoidance

Global Homogenization

- Alignment of the regional organization and norms on competitors